Feeling crowded makes us angry..

Next time you’re feeling crowded or putting together some sort of event, etc., where people might feel crowded, apply these research findings from Reyt and colleagues: “Crowded waiting areas are volatile environments, where seemingly ordinary people often get frustrated and mistreat frontline staff. . . . we suggest an intervention that can ‘massage’ outsiders’ perceptions of crowding and reduce the mistreatment of frontline staff. We theorize that providing information for outsiders to read while they wait on a personal medium…

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